Independent client intelligence
What yourclients knowan independent view
We help leaders see where important client relationships are vulnerable, where competitors are gaining ground and where growth opportunities are being missed - then turn that intelligence into clear commercial action.
The commercial blind spot
Strong client relationships can still hide commercial risk.
Relationship partners already speak with their clients. But clients do not always tell the person who owns the relationship everything they need to hear.
Concerns about value, service, competitors or changing expectations can remain unspoken until work begins moving elsewhere.
We provide leadership teams with an independent view of what clients think, what is changing and where action is required.
How we help
Independent conversations.Commercial analysis.Clear priorities.
We speak directly with selected clients, identify the patterns behind what we hear and translate that intelligence into practical action.
Leadership receives a clear view of where the firm stands, what requires attention and where the most credible opportunities lie.
The scope is shaped around the firm, its strategic priorities and the client relationships that matter most.
Anna Szabo
Founder
About Anna
Commercial judgement shaped from the inside.
Anna has spent more than 30 years helping professional services firms strengthen client relationships and drive sustainable commercial growth, in executive leadership roles across top tier law firms and the Big 4.
She has worked with Boards, CEOs, Managing Partners and Executive Leadership Teams to shape client strategy, lead client programs and translate client insight into commercial outcomes.
Her methodology combines independent client interviews, commercial analysis and practical implementation, built on a simple view: firms that outperform act on what they hear.
Start with a confidential conversation